Guest Analytics Strategist

Join Tropical Insights Analytics as a Guest Analytics Strategist in the stunning archipelago of Bangka Belitung. You'll lead data-driven strategies to enhance guest experiences, optimize hospitality operations, and drive revenue growth for luxury resorts and boutique hotels. With a focus on luxury hospitality, you'll work closely with resort managers and marketing teams to implement data insights that elevate guest satisfaction and operational efficiency.

As part of a dynamic and innovative team, you'll leverage cutting-edge analytics tools to transform raw data into actionable strategies. Whether you're analyzing guest behavior patterns, optimizing room allocation, or enhancing marketing campaigns, your insights will be crucial in shaping the future of hospitality in Bangka Belitung.

📋 Tanggung Jawab Pekerjaan

• Develop and implement data-driven strategies to enhance guest experiences and drive revenue growth.
• Analyze guest data to identify trends and patterns, providing actionable insights for resort management.
• Optimize hospitality operations by leveraging analytics tools such as Tableau, Power BI, and SQL.
• Collaborate with resort managers and marketing teams to implement data insights that elevate guest satisfaction and operational efficiency.
• Create and maintain comprehensive reports and dashboards to track key performance indicators (KPIs) and guest metrics.
• Stay updated with industry trends and emerging technologies in hospitality analytics.
• Provide training and support to resort staff on the use of analytics tools and data interpretation.
• Continuously monitor and evaluate the effectiveness of implemented strategies, making data-driven adjustments as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Economics, Statistics, or a related field.
• Minimum of 5 years of experience in hospitality analytics or a similar role.
• Proficiency in analytics tools such as Tableau, Power BI, and SQL.
• Strong understanding of data visualization and reporting techniques.
• Experience with guest data analysis and customer behavior patterns.
• Excellent communication and interpersonal skills to collaborate effectively with resort teams.
• Ability to work independently and manage multiple projects simultaneously.
• Certification in hospitality analytics or a related field is a plus.

🛠️ Keahlian

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