Client Portal Administrator (Remote - Bali, Indonesia)

Join AS White, a leading global professional services firm, as a Client Portal Administrator and play a pivotal role in enhancing client experiences through seamless portal management. This fully remote position is perfect for detail-oriented professionals based in Bali, Indonesia, who are passionate about leveraging technology to streamline operations and improve client interactions.

In this role, you will be responsible for managing and optimizing the client portal, ensuring that all client data is accurate, up-to-date, and easily accessible. You will work closely with cross-functional teams to implement new features and improvements, and you will provide exceptional support to clients through the portal. With AS White, you will have the opportunity to work with a diverse range of clients across various industries, gaining valuable experience and contributing to the firm's ongoing success.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain the client portal, ensuring data accuracy and security.
• Collaborate with cross-functional teams to implement new features and improvements.
• Provide exceptional support to clients through the portal, resolving issues promptly and professionally.
• Monitor portal performance and identify areas for optimization.
• Ensure compliance with all relevant regulations and policies.
• Train and support end-users on portal functionalities.
• Stay up-to-date with industry trends and best practices in client portal management.
• Participate in continuous improvement initiatives to enhance portal functionality and user experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in client portal administration or a similar role.
• Proficient in using client portal management tools such as Salesforce, ServiceNow, or similar platforms.
• Strong understanding of data management and security best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with project management tools like Jira or Trello is a plus.
• Certification in ITIL or PMP is a plus.

🛠️ Keahlian

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